Library Assistant I (Acquisitions)
Van Houten Library
Gordon Xu, Associate University Librarian
The New Jersey Institute of Technology (NJIT) Library seeks a service-oriented and collaborative paraprofessional for the Library Assistant I position. The incumbent will provide customer service engagement responsibilities, clerical and administrative support duties, and perform a full array of collection management and maintenance functions essential to the library operations.
Reporting to the Associate University Librarian and the Director of Library Operations, the successful candidate is expected to perform assigned duties independently, reliably, and expertly with minimum supervision.
Typical work schedule assignment:
Monday to Friday.
Responsible for either working the opening or closing shift.
Works a flexible schedule based on the library’s hours of operation.
Works an overtime schedule as assigned.
Diversity is a core value of NJIT and we are committed to making diversity, equity, and inclusion part of everything we do. Therefore, the incumbent will demonstrate a commitment and must apply a culturally competent approach to work collaboratively with colleagues and campus partners.
Customer Engagement and Service:
Welcomes patrons entering the library and ensures all are treated equally with respect.
Directs patrons to the appropriate campus service desk (internal and external) for support and assistance.
Ensures patron satisfaction with, and security of, the library materials, equipment and facilities. Takes necessary action to ensure the safety of library patrons.
Routinely and expertly performs at least 12 hours per week of service desk duties: registering and renewing patron accounts, processing borrowed books and media materials, answering and routing phone calls, collecting fees/fines, and processing group study room reservations.
Courteously satisfies patrons’ requests and resolves difficult problems calmly within the context of the Library and NJIT policies.
Performs simple to intermediary information searches using library discovery platform and electronic resources/databases in the absence of professional librarians.
Provides basic support for computer workstations including printing issues located in the Information Commons computer lab in the absence of the Student Lab Assistant.
Trains and directs other Library Assistants and student employees as assigned.
Collection Maintenance and Administrative Process Management:
Performs at least two (2) essential library functions from the following as assigned.
Acquisitions - acquires, pays, and processes physical books, periodicals, and media items. Serves as the first line of contact with various vendors to resolve related issues.
Administrative Process Management - receives work direction from the Business Manager to process payment of invoices using Banner and eMerchant (ERP), Alma and Rialto (Library systems). Liaisons between the library, finance departments and external vendors, as needed. Distributes library mail on a daily basis.
Cataloging and Processing - performs copy cataloging and processing of physical books, periodicals and related materials.
Collection Maintenance - shelves library materials and shelf-reading accurately and promptly, including supervising student employees to perform collection maintenance activities.
Digitization - scans, stores, and manipulates digital content such as images, maps, manuscripts, theses/dissertations, documents, archives, and special collections, etc.
Fulfillment: performs access service activities related to course reserves, check-ins and check-out print books, processing holds and lost items, curbside pickups, and billings and notices.
Resource Sharing - performs resource sharing activities related to interlibrary loan borrowing, lending, and document delivery.
Serials Management - checks-in, shelves, claims and maintains periodicals, journals, magazines and newspapers.
Performs other duties as assigned, including special projects.
Successful performance of this position demands consistent demonstration of the following uncompromised performance characteristics:
Professionalism - conducts oneself at all times in an ambassadorial, committed and personable manner demonstrating respect for the position, fellow colleagues, departmental integrity and the university's best interest.
Communication - demonstrates the ability to clearly express ideas, thoughts and concepts verbally and/or in writing, as appropriate to the position and task at hand.
Customer Focus/Service Orientation - focuses one's efforts on identifying and meeting internal and external patron’s needs in a manner that provides satisfaction for the patron, within the parameters of the position and the available resources, cognizant of departmental and/or university policy and authorized practices.
Teamwork/Collaboration - willingly cooperates and works collaboratively toward solutions which generally benefit all involved parties; works cooperatively with others to accomplish departmental and university objectives.
Quality Assurance/Attention to Detail - accomplishes tasks through concern for all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks for processes and tasks and follows up in a timely manner with appropriate persons. Has the desire to see things accomplished logically, clearly, and well. It takes various forms including monitoring and checking work or information, insisting on the clarity of roles and duties, and setting up and maintaining information systems.
Dependability/Reliability - performs job functions in routine circumstances, as well as hostile or unexpected circumstances with integrity. Performs duties with consistent high quality, punctuality and attendance.
Flexibility/Adaptability - recognizes that the environment in which one functions may be constantly changing and adjusts his/her own approach and behavior accordingly. Adapts to and works effectively within a variety of situations and with various individuals and/or groups. This includes understanding and appreciating diverse and opposing perspectives on an issue, adapting one's approach to the change at hand, and easily accepting and making such changes, whether in one's own duties or in the university's strategic direction.
Associate degree in related disciplines or at least 60 credits earned toward a bachelor’s degree. A formal education and experience prerequisites may be waived at the university’s discretion if the candidate can demonstrate to the satisfaction of the university an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Minimum three (3) years of customer service experience with at least one (1) year of significant work in a library.
Evidence of reliability, attendance, punctuality, and trustworthiness to work the opening or closing shift with minimal supervision.
Demonstrated knowledge of computer skills including facility with spreadsheets and experience searching information sources, tools, and software.
Must be able to bend, lift, and shelve books of various sizes and weights, plus able to push a book truck weighing up to 50 pounds.
Demonstrated ability to work collaboratively to promote teamwork, diversity, equality, inclusiveness, and respectfulness.
Demonstrated ability to perform a variety of tasks, move between them seamlessly, and able to work in a fast-paced environment calmly and professionally.
Demonstrated ability to learn, train and teach required tasks to other staff and student employees.
Demonstrated strong written, verbal communication, and interpersonal skills.
Bachelor’s degree in library or information science or equivalent degree in related fields.
Experience working in an academic or research library.
Advanced experience troubleshooting computer-related issues.
Experience with library management systems (Alma and Primo) or similar systems.
An outgoing and proactive individual with a strong commitment to customer service engagement.
Special Instructions to Applicants:
Must include a cover letter (describe how your experiences and education match the job description) and resume.